100% Guarantee - tell me more! We want you to be completely happy with your purchase! If you are not 100% happy with your purchase just let us know and we will be happy to either do an exchange or return for you. Please see our return/exchange policies for further information.
Before returning any products, you must email us at CustomerService@eWholesaleSunglasses.com for a return authorization number. Upon receipt of your RMA request, we will issue you a valid RA# which must be on the shipping label or your package will be refused.
Shipping returns is at your expense. Please make sure you return your merchandise by a traceable method (a tracking number) with insurance as we are not responsible for lost or damaged packages. A refund will only be issued if the item is in "NEW" condition and in it's original box and packaging. All returns will be inspected. Upon inspection approval your original payment type will be credited the original paid amount minus a 15% restocking fee and all shipping and handling fees (for original shipment or return shipment).
Returns must be sent back within 15 days of of when you received the product and is subject to a 15% restocking fee.
* Return address details are provided with the RA#
* Items not returned in "NEW" condition will be handled at the discretion of EWholesaleSunglasses.com / DOTCOM Enterprises and may be held, returned at customers expense or is subject to be pro-rated for a discounted refund.
We offer a 100% satisfaction guaranteed policy! If your not happy with your product please follow the instructions below to exchange it. Exchanges may be made within 15 days of receipt of the product. You must email us at CustomerService@eWholesaleSunglasses.com for a return authorization number before returning any products. Upon receipt of your RMA request, we will issue you a valid RMA # which must be on the shipping label or your package will be refused. Please make sure you return your merchandise by a traceable method (a tracking number) with insurance as we are not responsible for lost or damaged packages. All exchanges must be in new condition and complete with all original packaging. We will inspect all merchandise exchanges. Upon receipt of merchandise and approved inspection, we will exchange for the model of your choice with any balances or new shipping charges due applied to your original credit card payment. Original shipping/handling charges and shipping of your returned product(s) will not be refunded.
* Return address details will be provided with the RA#
* Items not returned in "NEW" condition will be handled at the discretion of EWholesaleSunglasses.com / DOTCOM Enterprises and may be held, returned at customers expense or is subject to be pro-rated for a discounted return price to be applied to the exchange.
Yes! Our warranty ensures you will receive a new and undamaged product. Please inspect all items in your order for damage upon receipt. A industry standard damage rate is approximately 5% and even though we do inspect your items upon shipping we cannot always guarantee a perfect product. We do not warranty any items that received damages after they were received by the customer. If there are any damages upon arrival please contact us within 15 days of receiving your item. If your parcel arrived with damage you must keep the box, packing materials and entire package to be reviewed by the Insurance company. If you do not retain these items any damaged items may not be issued a refund or credit.
Please include your name and order number along with the damaged item style number and detailed description of the damage to CustomerService@eWholesaleSunglasses.com. If you can provide photographs of the damage via email it could expedite the process for approval. We reserve the right to request that the item(s) be returned to us for detailed inspection. Any returns to us are at the customers expense. If we determine that the item(s) are defective during our inspection we will either send a replacement or issue a merchandise credit.
